At aq99, your personal data is handled with care. This Privacy Policy explains exactly what information we collect when you use the aq99 platform, why we collect it, how we use it, and what rights you have over your own data.
Last updated: 1 January 2025. This policy applies to all aq99 players and visitors in Bangladesh. Questions? Email us at [email protected].
Before you read the full policy, here are the six things that matter most about how aq99 handles your data.
Every piece of data you send to aq99 — from your login to your payment details — is encrypted in transit using 256-bit SSL. Your information cannot be intercepted between your device and our servers.
aq99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account and improve the platform — nothing else.
You can request access to the data aq99 holds about you, ask us to correct inaccurate information, or request deletion of your account data at any time by contacting our support team.
aq99 uses cookies only for essential platform functions — keeping you logged in, remembering your preferences, and measuring basic site performance. We do not use third-party advertising cookies.
Your personal and financial data is stored on secured servers with restricted access. Payment details are never stored in plain text. aq99 conducts regular security audits to maintain data integrity.
In the unlikely event of a data breach that affects your personal information, aq99 will notify you promptly by email and take immediate steps to contain and investigate the incident.
This Privacy Policy ("Policy") describes how aq99 ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the aq99 platform at aq99.xyz. By registering an account or using the platform, you confirm that you have read and understood this Policy.
aq99 is an online gaming platform operating at aq99.xyz, serving players primarily in Bangladesh. When this Policy refers to "aq99", "we", or "us", it means the operator of the aq99 platform. For any privacy-related queries, you can reach us directly at [email protected].
aq99 is the data controller for the personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.
aq99 collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. The categories of data we collect are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact data | Email address, phone number | Account communication, support, security alerts |
| Financial data | bKash/Nagad/Rocket wallet number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical data | IP address, device type, browser, operating system | Platform security, fraud detection, performance optimisation |
| Usage data | Games played, bets placed, session duration, login times | Platform improvement, responsible gaming monitoring |
| Communications data | Support chat logs, emails sent to aq99 | Resolving disputes, improving support quality |
We only collect data that is necessary for the purposes described above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.
aq99 collects your personal data through the following channels:
aq99 uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which aq99 processes your data are:
If you do not wish to receive promotional communications from aq99, you can opt out at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Opting out of marketing communications does not affect your receipt of essential account communications.
aq99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
aq99 does not sell your personal data. We share your data only with trusted third parties who help us operate the platform, and only to the extent necessary for those purposes. The categories of third parties we may share data with include:
All third parties who process data on behalf of aq99 are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by aq99.
aq99 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use the site. We use the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain your session, remember security settings | No — required for the platform to function |
| Preference cookies | Remember your language, display, and notification preferences | Yes — via account settings |
| Analytics cookies | Measure page visits and feature usage to improve the platform | Yes — via cookie settings on first visit |
aq99 does not use advertising cookies or share cookie data with advertising networks. You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to your aq99 account.
aq99 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods are as follows:
When data is no longer required, aq99 deletes or anonymises it securely. We do not retain personal data for longer than necessary for the purposes described in this Policy.
As an aq99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
aq99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the aq99 platform.
If aq99 discovers that a player is under 18, the account will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. Any deposits made by an underage player will be returned to the original payment method after verification.
If you believe a minor has registered on aq99, please contact us immediately at [email protected] so we can investigate and take appropriate action.
aq99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:
While aq99 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your aq99 account and enable 2FA.
aq99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the aq99 platform at least 14 days before the changes take effect.
The date at the top of this page always shows when the Policy was last updated. We recommend checking this page periodically. Continued use of aq99 after the effective date of an updated Policy constitutes your acceptance of the changes.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how aq99 handles your personal information, please get in touch:
Our support team is available in both English and Bengali. If any part of this Privacy Policy is unclear, please reach out before taking any action — we are happy to explain things in plain, straightforward language.