aq99 Privacy Policy

1 Who We Are

aq99 is an online gaming platform operating at aq99.xyz, serving players primarily in Bangladesh. When this Policy refers to "aq99", "we", or "us", it means the operator of the aq99 platform. For any privacy-related queries, you can reach us directly at [email protected].

aq99 is the data controller for the personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.

2 Data We Collect

aq99 collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. The categories of data we collect are set out in the table below.

We only collect data that is necessary for the purposes described above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

3 How We Collect Data

aq99 collects your personal data through the following channels:

• Direct registration — when you create an aq99 account, you provide your name, date of birth, email, and phone number directly.
• Transactions — when you deposit or withdraw funds, your payment provider shares transaction details with aq99 to confirm the transfer.
• Platform activity — aq99 automatically records your activity on the platform, including games played, bets placed, and session data, to operate the service and monitor for responsible gaming concerns.
• Device and browser data — when you access aq99, your device automatically sends technical information such as your IP address, browser type, and operating system. This is standard for all websites and apps.
• Support interactions — when you contact aq99 support via live chat or email, we retain a record of the conversation to help resolve your query and improve our service.
• Cookies — aq99 uses cookies to maintain your session and remember your preferences. See Section 7 for full details on our cookie use.

4 Why We Use Your Data

aq99 uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which aq99 processes your data are:

• To create and manage your aq99 account and verify your identity
• To process deposits, withdrawals, and bonus credits
• To detect and prevent fraud, money laundering, and other prohibited activity
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• To monitor your gaming activity for responsible gaming purposes and apply limits or restrictions where necessary
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates
• To respond to your support queries and resolve disputes
• To improve the aq99 platform based on aggregated usage data
• To send you promotional communications about aq99 bonuses and offers, where you have opted in to receive them

If you do not wish to receive promotional communications from aq99, you can opt out at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Opting out of marketing communications does not affect your receipt of essential account communications.

5 Legal Basis for Processing

aq99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance — processing your data is necessary to provide the aq99 service you have signed up for, including managing your account and processing transactions.
• Legal obligation — aq99 is required by law to collect and retain certain data for AML, KYC, and regulatory compliance purposes.
• Legitimate interests — aq99 has a legitimate interest in detecting fraud, maintaining platform security, and improving the service, provided these interests do not override your rights.
• Consent — where aq99 sends you marketing communications or uses non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time.

6 Who We Share Your Data With

aq99 does not sell your personal data. We share your data only with trusted third parties who help us operate the platform, and only to the extent necessary for those purposes. The categories of third parties we may share data with include:

• Payment processors — bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing their use of your data.
• Identity verification providers — when aq99 requests KYC verification, we may share your identity documents with a third-party verification service to confirm their authenticity.
• Game providers — the third-party game studios whose games are available on aq99 may receive anonymised gameplay data for the purpose of game performance monitoring. They do not receive your personal identity or financial data.
• Fraud prevention services — aq99 uses third-party fraud detection tools that process technical data such as IP addresses and device fingerprints to identify suspicious activity.
• Regulatory and law enforcement authorities — aq99 may be required by law to disclose your data to relevant authorities. We will only do so when legally obligated and will notify you where permitted by law.

All third parties who process data on behalf of aq99 are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by aq99.

7 Cookies and Tracking

aq99 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use the site. We use the following types of cookies:

aq99 does not use advertising cookies or share cookie data with advertising networks. You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in to your aq99 account.

8 Data Retention

aq99 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods are as follows:

• Account and identity data — retained for the duration of your account and for five years after account closure, in line with AML regulatory requirements.
• Transaction records — retained for five years from the date of the transaction, as required by financial regulations.
• Support communications — retained for two years from the date of the interaction, to assist with dispute resolution.
• Technical and usage data — retained for up to 12 months, after which it is anonymised or deleted.
• Marketing preferences — retained until you withdraw consent or close your account.

When data is no longer required, aq99 deletes or anonymises it securely. We do not retain personal data for longer than necessary for the purposes described in this Policy.

9 Your Rights

As an aq99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10 Children's Privacy

aq99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the aq99 platform.

If aq99 discovers that a player is under 18, the account will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. Any deposits made by an underage player will be returned to the original payment method after verification.

If you believe a minor has registered on aq99, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Security Measures

aq99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• All data in transit between your device and aq99 is encrypted using 256-bit SSL/TLS.
• Passwords are stored using one-way hashing — aq99 staff cannot see your password in plain text.
• Payment details are tokenised and never stored in full on aq99 servers.
• Access to personal data within aq99 is restricted to staff who need it to perform their role, and is logged for audit purposes.
• aq99 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication (2FA) is available for all aq99 accounts and is strongly recommended.

While aq99 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your aq99 account and enable 2FA.

12 Changes to This Policy

aq99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the aq99 platform at least 14 days before the changes take effect.

The date at the top of this page always shows when the Policy was last updated. We recommend checking this page periodically. Continued use of aq99 after the effective date of an updated Policy constitutes your acceptance of the changes.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how aq99 handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the aq99 platform or mobile app
• Response time: Live chat queries are typically resolved within minutes. Email responses arrive within a few hours.

Our support team is available in both English and Bengali. If any part of this Privacy Policy is unclear, please reach out before taking any action — we are happy to explain things in plain, straightforward language.